Updated at 2021-11-02
Definitions and key terms
- Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
- Country: where AOLC or the owners/founders of AOLC are based, in this case is South Africa
- Customer: refers to the company, organization or person that signs up to use the AOLC Service to manage the relationships with your consumers or service users.
- Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit AOLC and use the services.
- IP address: Every device connected to the Internet is assigned a number known as an Internet protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet.
- Personnel: refers to those individuals who are employed by AOLC or are under contract to perform a service on behalf of one of the parties.
- Personal Data: any information that directly, indirectly, or in connection with other information — including a personal identification number allows for the identification or identifiability of a natural person.
- Service: refers to the service provided by AOLC as described in the relative terms (if available) and on this platform.
- Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.
- Website: AOLC.”’s” site, which can be accessed via this URL: https://aolc.co.za
- You: a person or entity that is registered with AOLC to use the Services.
Personal information we collect
AOLC is subject to the Protection of Personal Information Act, No. 4 of 2013 (“POPIA”). In terms of POPIA, “Personal information” is defined in POPIA as information relating to an identifiable, living, natural person and where it is applicable, an identifiable, existing juristic person, including but not limited to:
- information relating to the race, gender, sex, pregnancy, marital status, national, ethnic or social origin, colour, sexual orientation, age, physical or mental health, well-being, disability, religion, conscience, belief, culture, language and birth of the person;
- information relating to the education or the medical, financial, criminal or employment history of the person;
- any identifying number, symbol, e-mail address, physical address, telephone number, location information, online identifier or other particular assignment to the person.
- the biometric information of the person.
- the personal opinions, views or preferences of the person.
- correspondence sent by the person that is implicitly or explicitly of a private or confidential nature or further correspondence that would reveal the contents of the original correspondence.
- the views or opinions of another individual about the person; and
- the name of the person if it appears with other personal information relating to the person or if the disclosure of the name itself would reveal information about the person.
What Information Do We Collect?
We collect information from you when you visit our website/app, register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.
- Name / Username
- Phone Numbers (mobile or fixed)
- Email Addresses
- Mailing Addresses
- Job Titles
- Billing Addresses
- log-in and account information for authentication purposes and account access
- your gender and
- social media account information.
We also collect information from mobile devices for a better user experience, although these features are completely optional:
- Photo Gallery (Pictures): Granting photo gallery access allows the user to upload any picture from their photo gallery, you can safely deny photo gallery access for this website/app.
Whether or not you wish to provide us with personal information remains at your election and discretion. However, please note that in certain circumstances your personal information may be necessary in order to provide you with our products, services and/or solutions. Without such information, we may not be able to provide such products, services or solutions to you.
How we collect your personal information
- Your personal information may be collected in a number of ways, including:
- Response to your enquiries including, but not limited to, obtaining feedback
- The placing and processing of orders and payment transactions
- When you apply for any vacancies at AOLC
- Various administrative functions
- From third party sources, as set out below.
How Do We Use The Information We Collect?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience (your information helps us to better respond to your individual needs)
- To improve our website/app (we continually strive to improve our website/app offerings based on the information and feedback we receive from you)
- To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
- To process transactions
- To administer a contest, promotion, survey or other site feature
- To send periodic emails
When does AOLC use end user information from third parties?
AOLC will collect End User Data necessary to provide the AOLC services to our customers.
End users may voluntarily provide us with information they have made available on social media websites. If you provide us with any such information, we may collect publicly available information from the social media websites you have indicated. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.
When does AOLC use customer information from third parties?
We receive some information from the third parties when you contact us. For example, when you submit your email address to us to show interest in becoming a AOLC customer, we receive information from a third party that provides automated fraud detection services to AOLC. We also occasionally collect information that is made publicly available on social media websites. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.
Do we share the information we collect with third parties?
We may share the information that we collect, both personal and non-personal, with third parties such as advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you for the purposes set out in this Privacy Statement, Where you consent to the sharing of your personal information. We may also share it with our current and future affiliated companies and business partners, and if we are involved in a merger, asset sale or other business reorganization, we may also share or transfer your personal and non-personal information to our successors-in-interest for the purposes set out in this Privacy Statement
We may engage trusted third party service providers to perform functions and provide services to us, such as hosting and maintaining our servers and the website/app, database storage and management, e-mail management, storage marketing, credit card processing, customer service and fulfilling orders for products and services you may purchase through the website/app. We will likely share your personal information, and possibly some non-personal information, with these third parties to enable them to perform these services for us and for you.
We may share portions of our log file data, including IP addresses, for analytics purposes with third parties such as web analytics partners, application developers, and ad networks. If your IP address is shared, it may be used to estimate general location and other technographics such as connection speed, whether you have visited the website/app in a shared location, and type of the device used to visit the website/app. They may aggregate information about our advertising and what you see on the website/app and then provide auditing, research and reporting for us and our advertisers.
We may also disclose personal and non-personal information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate in order to respond to claims, legal process (including subpoenas), to protect our rights and interests or those of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to otherwise comply with applicable court orders, laws, rules and regulations.
Any third parties with whom we share personal information are contractually required to implement appropriate data protection and security measures to protect personal information and are not permitted to use personal information for any purpose other than the purpose for which they are provided with or given access to personal information
Where and when is information collected from customers and end users?
AOLC will collect personal information that you submit to us. We may also receive personal information about you from third parties as described above.
How Do We Use Your Email Address?
By submitting your email address on this website/app, you agree to receive emails from us. You can cancel your participation in any of these email lists at any time by clicking on the opt-out link or other unsubscribe option that is included in the respective email. We only send emails to people who have authorized us to contact them, either directly, or through a third party. We do not send unsolicited commercial emails, because we hate spam as much as you do. By submitting your email address, you also agree to allow us to use your email address for customer audience targeting on sites like Facebook, where we display custom advertising to specific people who have opted-in to receive communications from us. Email addresses submitted only through the order processing page will be used for the sole purpose of sending you information and updates pertaining to your order. If, however, you have provided the same email to us through another method, we may use it for any of the purposes stated in this Policy. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
Your rights as a data subject
As a data subject you have the right to have your personal information processed in accordance with the conditions for the lawful processing of personal information as referred to in Chapter 3 of POPIA, including the right—
- to be notified that—
- personal information about you is being collected as provided for in terms of section 18; or
- your personal information has been accessed or acquired by an unauthorised person as provided for in terms of section 22;
- to establish whether a responsible party holds personal information of you and to request access to your personal information as provided for in terms of section 23;
- to request, where necessary, the correction, destruction or deletion of your personal information as provided for in terms of section 24;
- to object, on reasonable grounds relating to your particular situation to the processing of your personal information as provided for in terms of section 11 (3) (a);
- to object to the processing of your personal information—
- at any time for purposes of direct marketing in terms of section 11 (3) (b); or
- in terms of section 69 (3) (c);
- not to have your personal information processed for purposes of direct marketing by means of unsolicited electronic communications except as referred to in section 69 (1);
- not to be subject, under certain circumstances, to a decision which is based solely on the basis of the automated processing of your personal information intended to provide a profile of you as provided for in terms of section 71;
- to submit a complaint to the Regulator regarding the alleged interference with the protection of your personal information as a data subject or to submit a complaint to the Regulator in respect of a determination of an adjudicator as provided for in terms of section 74; and
- to institute civil proceedings regarding the alleged interference with the protection of your personal information as provided for in section 99.
How Long Do We Keep Your Information?
We keep your information only so long as we need it to provide AOLC to you and fulfill the purposes described in this policy. This is also the case for anyone that we share your information with and who carries out services on our behalf. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we’ll either remove it from our systems or depersonalize it so that we can’t identify you.
The criteria we use to determine retention periods include whether:
- We are under a legal, contractual or other obligation to retain personal information, or as part of an investigation or for litigation purposes;
- Personal information is needed to maintain accurate business and financial records;
- There are automated means to enable you to access and delete your personal information at any time;
- You have consented to us retaining your personal information for a longer retention period.
How Do We Protect Your Information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) is never kept on file. We cannot, however, ensure or warrant the absolute security of any information you transmit to AOLC or guarantee that your information on the Service may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or managerial safeguards.
Could my information be transferred to other countries?
AOLC is incorporated in South Africa. Information collected via our website, through direct interactions with you, or from use of our help services may be transferred from time to time to our offices or personnel, or to third parties, located throughout the world, and may be viewed and hosted anywhere in the world, including countries that may not have laws of general applicability regulating the use and transfer of such data. To the fullest extent allowed by applicable law, by using any of the above, you voluntarily consent to the trans-border transfer and hosting of such information.to countries where we do business or to international organisations in connection with the purposes identified above and in accordance with this Privacy Statement.
Is the information collected through the AOLC Service secure?
We take precautions to protect the security of your information. We have physical, electronic, and managerial procedures to help safeguard, prevent unauthorized access, maintain data security, and correctly use your information. However, neither people nor security systems are foolproof, including encryption systems. In addition, people can commit intentional crimes, make mistakes or fail to follow policies. Therefore, while we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes any non-disclaimable duty to protect your personal information, you agree that intentional misconduct will be the standards used to measure our compliance with that duty.
Can I update or correct my information?
You have a comprehensive right of access and can request to have your personal data corrected and/or deleted, or blocked if necessary. You also have a right to restriction of processing and a right to object. Furthermore, you have a right to data portability in terms of the personal data you transfer to us.
You should be aware that it is not technologically possible to remove each and every record of the information you have provided to us from our system. The need to back up our systems to protect information from inadvertent loss means that a copy of your information may exist in a non-erasable form that will be difficult or impossible for us to locate. Promptly after receiving your request, all personal information stored in databases we actively use, and other readily searchable media will be updated, corrected, changed or deleted, as appropriate, as soon as and to the extent reasonably and technically practicable.
You can freely revoke your consent again at any time with effect for the future by contacting our information officer.
If you would like to assert one of your rights and/or receive more detailed information in this regard, please contact our customer service department. Alternatively, you can also consult our information officer.
If you are a AOLC worker or applicant, we collect information you voluntarily provide to us. We use the information collected for Human Resources purposes in order to administer benefits to workers and screen applicants.
When you submit your application via the job applicant portal, your documents are forwarded electronically to the responsible employee in our company. If you have applied for an advertised position, the documents will be automatically deleted three months after the end of the recruitment process, provided deletion is not contrary to other legitimate business interests. Such legitimate interests in this sense include, for example, evidence of equal treatment of applicants under Employment Equity Act No. 55 of 1998. If an application relates to an unadvertised position (speculative application), the application is retained for as long as the application may be of interest. You may request that your application is deleted at any time. If an application is successful, the data transferred is stored for the purpose of processing the employment relationship, with due regard for any statutory requirements. Your consent pursuant to section 11(1)(a) of POPIA can be used as the legal basis for data processing within the applicant portal.
Sale of Business
We only use your personal data to provide the services you request. If we employ external service providers in the provision of services, they shall also only access the data for the purpose of providing services. We use technical and organisational measures to ensure compliance with the data protection legislation and also obligate compliance on the part of our external service providers in this respect.
We shall also not transfer the data to third parties without your explicit consent, in particular not for advertising purposes. Your personal data shall only be transferred if you have given your consent to do so, or if we are entitled or obliged to do so due to legal regulations and/or official or judicial orders. This may especially involve the provision of information for law enforcement purposes or for averting danger.
Insofar as we transfer your personal data ourselves or through service providers to countries outside South Africa, we shall comply with the special provisions of Chapter 9 of POPIA in this respect and shall similarly oblige our service providers to comply with these provisions. We shall therefore only transfer your data to countries outside South Africa subject to the level of protection assured by POPIA.
Any third parties with whom we share personal information are contractually required to implement appropriate data protection and security measures to protect personal information and are not permitted to use personal information for any purpose other than the purpose for which they are provided with or given access to personal information.
The laws of South Africa, excluding its conflicts of law rules, shall govern this Agreement and your use of the website/app. Your use of the website/app may also be subject to other local, state, national, or international laws.
Links to Other Websites
This website/app may contain third party advertisements and links to third party sites. AOLC does not make any representation as to the accuracy or suitability of any of the information contained in those advertisements or sites and does not accept any responsibility or liability for the conduct or content of those advertisements and sites and the offerings made by the third parties.
Advertising keeps AOLC and many of the websites and services you use free of charge. We work hard to make sure that ads are safe, unobtrusive, and as relevant as possible.
Third party advertisements and links to other sites where goods or services are advertised are not endorsements or recommendations by AOLC of the third party sites, goods or services. AOLC takes no responsibility for the content of any of the ads, promises made, or the quality/reliability of the products or services offered in all advertisements.
Cookies for Advertising
These cookies collect information over time about your online activity on the website/app and other online services to make online advertisements more relevant and effective to you. This is known as interest-based advertising. They also perform functions like preventing the same ad from continuously reappearing and ensuring that ads are properly displayed for advertisers. Without cookies, it’s really hard for an advertiser to reach its audience, or to know how many ads were shown and how many clicks they received.
Blocking and disabling cookies and similar technologies
Wherever you’re located you may also set your browser to block cookies and similar technologies, but this action may block our essential cookies and prevent our website from functioning properly, and you may not be able to fully utilize all of its features and services. You should also be aware that you may also lose some saved information (e.g. saved login details, site preferences) if you block cookies on your browser. Different browsers make different controls available to you. Disabling a cookie or category of cookie does not delete the cookie from your browser, you will need to do this yourself from within your browser, you should visit your browser’s help menu for more information.
Retargeting or remarketing refers to technologies that allow targeting of users who previously visited a particular website with appropriate advertising even after they leave this website. To do this, it must be possible to recognise Internet users beyond your own website, which can be done using cookies of the relevant provider; past browsing behaviour is also taken into account. This is personalised advertising, which is adapted to the needs of the individual user. Apart from recognising users, they do not have to be identified otherwise for the purpose of personalised advertising. The data used for retargeting or remarketing is therefore also not combined by us with other data.
Our legal basis for using the previously described cookies is your consent pursuant to section 11(1)(a) of POPIA. You can freely revoke this consent at any time. Any data processing operations that take place prior to revoking your consent are not affected.
In respect to any credit card or other payment processing details you have provided us, we commit that this confidential information will be stored in the most secure manner possible.
We do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please Contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.
- Google Maps API
- Google Maps API is a robust tool that can be used to create a custom map, a searchable map, check-in functions, display live data syncing with location, plan routes, or create a mashup just to name a few.
- Google Maps API may collect information from You and from Your Device for security purposes.
Whenever our website is accessed, a connection is established to the Google server in the United States in order to display the maps and associated text.
If you launch Google Maps when visiting our website, Google stores a cookie on your device via your browser. Your user data is processed by Google to display the location and to create directions. It is possible that Google will use servers in the U.S. for this purpose.
The legal basis for the above can be found in section 11(1)(f) of POPIA. Our legitimate interest is in optimising the functionality of our website.
Google can use the data transmitted to it to identify the website from which your request has been sent and the IP address to which the directions are to be transmitted.
If you do not agree to this storage and processing, you have to prevent the installation of cookies by making the appropriate settings in your browser. We refer you in this respect to the information provided on the topic of cookies.
Local Storage sometimes known as DOM storage provides web apps with methods and protocols for storing client-side data. Web storage supports persistent data storage, similar to cookies but with a greatly enhanced capacity and no information stored in the HTTP request header.
AOLC uses “Sessions” to identify the areas of our website that you have visited. A Session is a small piece of data stored on your computer or mobile device by your web browser.
Information about General Data Protection Regulation (GDPR)
AOLC may also where applicable, be subject to the General Data Protection Regulations 2016/679 of the European Union [‘EU’] (“GDPR”), which is the primary legislation dealing with the protection and regulation of personal information. If you are a natural person based in the EU, who wish to or have procured products or services offered by AOLC and in the process, you have provided us with personal information in order to process your enquiry and/or transaction or contract, we will supplement our obligations as set out herein with additional aspects of GDPR, where appropriate and applicable, some of which are referred to under Section 10.
AOLC may also where applicable, be subject to the Data Protection Act 2018 (“DPA 2018”), and the UK General Data Protection Regulation (“UK GDPR”) of the United Kingdom [‘UK’] (“GDPR”), which is the primary legislation dealing with the protection and regulation of personal information for citizens of the UK. If you are a natural person based in the UK, who wish to or have procured products or services offered by AOLC and in the process, you have provided us with personal information in order to process your enquiry and/or transaction or contract, we will supplement our obligations as set out herein with additional aspects of the UK GDPR, where appropriate and applicable, some of which are referred to under Section 10.
What is GDPR?
GDPR is an EU-wide privacy and data protection law that regulates how EU residents’ data is protected by companies and enhances the control the EU residents have, over their personal data.
The GDPR is relevant to any globally operating company and not just the EU-based businesses and EU residents. Our customers’ data is important irrespective of where they are located, which is why we have implemented GDPR controls as our baseline standard for all our operations worldwide.
What is personal data?
Any data that relates to an identifiable or identified individual. GDPR covers a broad spectrum of information that could be used on its own, or in combination with other pieces of information, to identify a person. Personal data extends beyond a person’s name or email address. Some examples include financial information, political opinions, genetic data, biometric data, IP addresses, physical address, sexual orientation, and ethnicity.
The Data Protection Principles include requirements such as:
- Personal data collected must be processed in a fair, legal, and transparent way and should only be used in a way that a person would reasonably expect.
- Personal data should only be collected to fulfil a specific purpose and it should only be used for that purpose. Organizations must specify why they need personal data when they collect it.
- Personal data should be held no longer than necessary to fulfil its purpose.
- People covered by the GDPR have the right to access their own personal data. They can also request a copy of their data, and that their data be updated, deleted, restricted, or moved to another organization.
Why is GDPR important?
GDPR adds some new requirements regarding how companies should protect individuals’ personal data that they collect and process. It also raises the stakes for compliance by increasing enforcement and imposing greater fines for breach. Beyond these facts it’s simply the right thing to do. At AOLC we strongly believe that your data privacy is very important and we already have solid security and privacy practices in place that go beyond the requirements of this new regulation.
Individual Data Subject’s Rights – Data Access, Portability and Deletion
We are aware that if you are working with EU customers, you need to be able to provide them with the ability to access, update, retrieve and remove personal data. We got you! We’ve been set up as self-service from the start and have always given you access to your data and your customers’ data. Our customer support team is here for you to answer any questions you might have about working with the API.
In summary, AOLC adheres to applicable data protection laws in the EU and UK, which provide you with certain rights relating to your personal information if you are based in the EU or the UK, subject to any legal exceptions. Your rights include:
- The right to access any personal information held by AOLC
- The right to rectify, amend or update any personal information held by AOLCdelay, and considering the purposes of the processing
- The right to ask us to erase your personal information (the right to be forgotten) without undue delay in certain circumstances.
- The right to restrict the processing of your personal information in certain circumstances.
- The right to receive your personal information from us in a structured, commonly used and machine-readable format and to transmit your personal information to a third party without obstruction (right to data portability) in certain circumstances.
- Where we process personal information based on your consent, you have the right to withdraw your consent at any time for future processing.
- Where we process your personal information based upon our legitimate interests or those of a third party, you have the right to object to the processing of your personal information at any time (including to any profiling).
- Where we process your personal information for direct marketing purposes, you have the right to object to processing of your personal information at any time, including profiling to the extent that it is related to such direct marketing.
- The right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
You may lodge a complaint with the European Commission’s online complaint procedure (https://ec.europa.eu) or the United Kingdom’s Information Commissioner’s Office (https://ico.org.uk/) if you believe that your data protection rights relating to your personal information have been breached by AOLC or that your personal information has been compromised in some way. You may contact us with requests, complaints or questions regarding these rights as set forth in the “How to contact us” section, below.
Similarly, individuals in countries outside of the EU may exercise their rights under any applicable data protection laws by contacting us in accordance with the “How to contact us” section, below.
If you have any complaints, requests or questions about how your personal information is handled by AOLC you have a privacy concern or you wish to make a request or a complaint relating to your personal information, please contact us.
You can reach us at:
-Via Email: email@example.com
-Via Phone Number: +27875500555
-Via this Link: https://aolc.co.za
-Via this Address: 25 Elizabeth Road, Bardene, Boksburg, Gauteng, South Africa, 1459