it support south africa

IT Support.

Our qualified support technicians are always ready to help you with any requests or issues. Don't compromise your productivity. We have a dedicated support team.

Why You Need IT Support?

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Cost-Effective Budgeting

We provide our clients with custom packages for businesses of any type, size, and budget.

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Increased Productivity

Don't think about your network failures again because we can identify any issue before it becomes a problem.

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ImprovedEfficiency

With better workflow, you can focus on your business and increase efficiency and productivity.

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Tier One.

Basic help desk support and service desk deliveryThis is the first line of tech support responsible for basic issues. It is synonymous with first-line support or level 1 support meaning basic technical or non-technical support functions.
Technical Advisors in our Tier 1 support typically handle straightforward and simple problems while possibly using knowledge base tools & step-by-step guides. This includes troubleshooting methods such as verifying the physical layer, resolving username and password problems, verifying proper hardware and software set up, and assisting with navigating around application menus.

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Tier Two.

In-depth technical supportThis is more in-depth technical support. It costs more than Tier 1 as these Technical Advisor are more experienced and knowledgeable on particular products and services. It is synonymous with level 2 support, administrative support meaning advanced technical troubleshooting and analysis methods.
Technical Advisors in Tier 2 support help determine whether the client is experiencing problems due to environmental factors or if the problem lies with the product. Tier 2 support has deep technical knowledge and industry experience.

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Tier Three.

Expert product and service supportThis is the highest level of support in our three-layered technical support model. They are responsible for handling the most difficult or advanced problems. It is synonymous with level 3 support denoting expert troubleshooting and resolution methods.
Out of our 3 technical support levels, tier 3 professionals are experts in their fields and are responsible for assisting both L1 and L2 personnel. They are responsible for the research and development of solutions to new or unknown issues. 

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Get in Touch With Us And Discover How Our IT Support Can Boost Your Business!

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